We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied, we offer a refund on most products within [5 days with the exception of light poles] of purchase.
To be eligible for a refund, the product must be in its original condition and packaging, and you must have proof of purchase (such as an order number or receipt). Some products may not be eligible for a refund, and this will be clearly stated on the product page.
To request a refund, please contact us at [completelighting@aol.com] with your order number and the reason for the return. Our customer service team will review your request and provide you with instructions on how to proceed.
Once we receive your returned product and verify its condition, we will process your refund within [5 days]. Refunds will be issued to the original payment method used for the purchase.
Please note that we do not refund shipping fees unless the product is defective or we made an error in processing your order.
If you have any questions or concerns about our refund policy, please do not hesitate to contact us at [completelighting.com].
Non-Returnable Policy
We do not accept returns or exchanges on certain products. These products include [light poles due to cost of transportation] as well as any products that have been opened, used, or damaged after delivery.
We make every effort to ensure that the products we offer are accurately described and priced. However, we do not guarantee that all products will be available at all times or that descriptions, pricing, or other information on our website is error-free.
If a product is defective or damaged during shipping, please contact us at [completelighting@aol.com] within [5 days] days of delivery. We will work with you to resolve the issue and provide a replacement product if necessary.
If you have any questions or concerns about our non-returnable policy, please do not hesitate to contact us at [completelighting@aol.com].